Data Privacy Protection, We've Got IT Covered
Last updated: [17 May 2025]
At BIAS IT Ltd. ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website biasit.com, engage our services, or communicate with us. The following privacy policy is intended to be fully UK GDPR-compliant. However, should you have any concerns or feel we have neglected anything essential from our policy we would be happy to hear from you with ways we can improve our policy with regards to your experience when using our website. Thank you for visiting.
1. Who We Are
BIAS IT Ltd. delivers comprehensive IT support, server room design, network installation, cloud solutions, cybersecurity, and structured data cabling services to businesses across the UK. We’re not just another managed service provider, we’re strategic partners, known for reliable infrastructure, responsive technical support, and forward-thinking consultancy. Whether we’re configuring data storage hardware or servers, protecting your business from cyber threats, or fine-tuning your wireless coverage, or just fixing an office PC - privacy and security are at the core of everything we do. That starts with knowing exactly who we are.
Trading Name: BIAS IT Ltd
Company No: [07030565]
Registered Office: 310 Wellingborough Road, Northampton, Northamptonshire, NN1 4EP
Email: IT-Company@biasit.com
Website: https://biasit.com
2. What Information Do We Collect?
All of BIAS IT’s teams, from computer support and network cabling to IT consultancy and server rack installation, are hand-picked. We choose our staff for their technical ability, communication skills, and, just as importantly, their integrity. As a managed service provider, we take a serious moral stance to ensure both our engineers’ and our clients experience the highest standards of trust, professionalism, and data protection. The same applies to anyone visiting our website, especially regarding the type of information we collect. For example, we may collect and process the following personal data:
Information you provide to us:
- Name, email address, phone number
- Company name, job title
- Details about your enquiry or project
- Any personal data provided via email, contact forms, or phone
Information we collect automatically:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time on site, and referring websites (via analytics tools such as Google Analytics)
- Cookie data (see Section 7)
3. How We Use Your Information
BIAS IT specialises in designing, installing, configuring, and supporting business-critical IT systems, from high-speed fibre networks and office Wi-Fi to cloud backups and remote support solutions. To deliver these services effectively, we use certain types of data to personalise responses, optimise system uptime, and ensure a seamless support experience. We analyse trends, respond to technical requests, and fine-tune marketing communications for maximum relevance and clarity. Here’s how we use your information to make all of that happen:
- To respond to your enquiries
- To provide and manage IT services
- To improve our website and customer experience
- For internal record-keeping and account management
- To comply with legal obligations
We do not sell or rent your personal data to third parties. Just to doubly confirm – if you contact BIAS IT Ltd. you contact details WILL NOT be given to anyone else outside of BIAS IT Ltd.
4. Lawful Basis for Processing
Every client engagement, whether it’s a complete server room build, IT support contract, or emergency call-out is underpinned by transparency and professional integrity. We don’t take shortcuts, and that includes how we handle personal data. Our processing is grounded in lawful bases, whether we’re responding to contact forms, managing service agreements, or delivering remote support. Here’s a breakdown of those lawful bases and how they apply to your interactions with BIASIT.com:
- Consent – when you give us permission (e.g., submitting a contact form)
- Contract – when processing is necessary to fulfil a contract or provide services
- Legal obligation – where required by law
- Legitimate interests – such as improving services or website functionality
5. Who We Share Your Data With
We’re trusted by businesses to install and maintain everything from firewalled networks and cloud services to patch panels and VoIP systems; trust is baked into our daily operations. When it comes to sharing data, we’re extremely selective and only partner with trusted providers who help us deliver secure, high-performing IT solutions. This includes web hosts, analytics platforms, CRM systems, and service delivery partners are all vetted and monitored for GDPR compliance. Here’s who we may share your data with (and why):
- Trusted third-party service providers (e.g., web hosts, email providers, CRM systems and Google)
- Legal authorities where required by law
All third parties are required to process your data securely and only for the specified purpose.
6. How Long We Keep Your Data
BIAS IT provides long-term IT support contracts, proactive monitoring, and lifecycle planning for businesses that rely on stable, secure systems. Just as we don’t keep outdated hardware in a live network, we don’t keep personal data longer than necessary. Whether we’re logging a support ticket or managing a migration, data retention is handled responsibly, with clear review cycles in place. Here's how long we retain different types of data and why:
- Contact form enquiries: up to 24 months
- Client records: up to 7 years (for legal/accounting purposes)
- Analytics data: typically retained for 26 months via Google Analytics
You can request data deletion at any time (see Section 9).
7. Cookies & Analytics
We use data in the same way we use diagnostic tools, patch cables, and server logs, mainly to monitor performance, identify issues, and improve systems. Our website reflects that ethos: it uses cookies and analytics to ensure content loads quickly, forms function properly, and visitors find the information they need; this is whether they’re searching for managed IT support or Synology NAS configuration. We respect your digital footprint and give you full control. Here’s what you need to know about our website cookies and how we use the data collected in analytics:
- Understand how visitors use our website
- Improve site performance and functionality
- Track marketing performance
You can manage or disable cookies in your browser settings. Our website uses Google Analytics to collect anonymised traffic data. For more information, see Google’s Privacy Policy.
8. Your Data Protection Rights
BIAS IT believes that knowledge and control are powerful, it’s why we offer transparent consultancy, easy-to-understand service reports, and straightforward network diagrams. We apply the same principle to your personal data. As a visitor or client, you have full control over how your information is used, stored, and processed. Below are your rights under the UK GDPR and how to exercise them:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Request erasure of your data (“right to be forgotten”)
- Object to or restrict how we process your data
- Data portability (where applicable)
- Withdraw consent at any time
To exercise any of these rights, email: IT-Company@biasit.com
9. How We Protect Your Data
From installing secure server racks to configuring multi-factor authentication and encrypted backups, protecting client systems is what we do every single day. That same approach applies to your personal data, let’s just say we take protection seriously. Our internal systems are hardened, access is restricted, and security protocols are actively maintained to meet the highest standards. Here's how we safeguard your information behind the scenes:
- Secure servers and SSL encryption
- Password protection and multi-factor authentication
- Access controls and internal data handling policies
10. External Links
Sometimes the best IT solution involves partnering with third-party platforms or referring clients to official resources, but that doesn’t mean we stop caring about security. Just as we guide our clients through complex integrations, we want to make you aware that external websites have their own privacy practices. We can’t control their policies, but we encourage you to review them carefully. Here's what to keep in mind when clicking off-site links from our pages:
- We are not responsible for the content, security, or privacy practices of external websites.
- Links to other sites do not imply endorsement or affiliation unless explicitly stated.
- We recommend checking the privacy policy and cookie settings of any third-party website you visit.
- Always use caution when submitting personal information on external platforms.
BIAS IT will always strive to link only to reputable, secure sources, with that said it’s important to remember that your data protection is ultimately your responsibility when navigating beyond our website. With that said, if you need help improving your businesses vulnerability to cyber threats then please contact the BIAS IT cybersecurity team today: 0345 548 8853.
11. Changes to This Policy
We live in a fast-moving world where new technologies, security standards, and client needs evolve constantly, and BIAS IT is built to adapt. Whether we’re deploying cutting-edge office computer networks with storage and server hardware or cabling entire office, factory or warehouse networks, we update our practices to reflect the latest requirements and best practices. That includes this Privacy Policy.
12. Contact Us
Every business needs a reliable point of contact, someone who picks up the phone, answers the email, or logs into the system and fixes the problem. That’s how our IT and business computer support team operate, and it’s the same for data privacy queries. If you have a question, concern, or request about your personal data, we’re here and ready to respond. Here's how to contact our team directly:
Data Protection Officer
BIAS IT Ltd
📞 Call: 0345 548 8853
📧 Email: IT-Company@biasit.com
Privacy Policy | Last updated: 17 May 2025
Thank you for reading our Privacy Policy, if you’re not already benefiting from affordable IT support then click one of the shields below for our monthly IT support subscription prices.
